Terms of Service

Last updated: 16 May 2026

These Terms are a contract between you, the parent or guardian who creates a Plumpio family account, and the operator of Plumpio. By creating an account you confirm that you are an adult, that you are the parent or legal guardian of every child you add, and that you accept these Terms on behalf of your whole family.

Plumpio is in a closed friends beta. Features and these Terms may change while the beta runs; we will update the date above when they do.

1. What Plumpio is

Plumpio is a safe family messenger. It lets a family — the parent, the other parent, grandparents, relatives, family friends and the children in the family — exchange messages, stickers, voice notes, images and 1:1 calls within a small circle the parent has personally approved. The UX (stickers, audio, big buttons) is built so that even children who can't yet read can use it. Children never act on their own: every contact is added and managed by an adult.

2. The parent is the contracting party

The person who creates the family account is the “Owner”. The Owner is the only party that contracts with us. Children, co-parents and contacts use the service as members of the Owner's family, not as independent customers. The Owner is responsible for the conduct of every person they add to the family and for making sure each child's participation is appropriate for that child.

Because all of our users below the family Owner are children or contacts the Owner has personally chosen, we do not collect phone numbers and we do not run public sign-up. Identity in Plumpio is a chosen nickname plus an opaque invitation link — nothing more.

3. Eligibility and parental consent

Children in our age range are below the digital-consent age in every EU country, so a parent's consent is always required. When you create the family you make a clear, affirmative statement that you are the child's parent or guardian and that you consent to your child using Plumpio (GDPR Article 8). We record the time of that consent and the IP address it came from as evidence that consent was given. You can withdraw consent at any time by deleting the family (see section 8).

4. Free trial and subscription

Every new family starts with a 14-day free trial. No payment card is required to begin the trial. To keep using Plumpio after the trial you must take out a family subscription, billed through our payment processor, Stripe. There is no free tier after the trial and no advertising in Plumpio at any time.

The yearly plan is billed once per year; the monthly plan is billed each month. Applicable VAT is added automatically based on your country. The Owner can change or cancel the plan at any time from Settings. Yearly plans carry a 30-day money-back guarantee; monthly payments are for a period already used and are not refundable. If you cancel, the family keeps access until the end of the period you have already paid for.

5. Acceptable use

You agree not to use Plumpio, and not to let anyone in your family use it, to:

• harm, endanger, exploit or harass a child;
• share content that is illegal, including child sexual abuse material;
• impersonate someone else or misrepresent who is in the family;
• circumvent the parental controls, bedtime mode or contact approvals;
• attack, overload, reverse-engineer or probe the service or its infrastructure.

Plumpio gives the parent a “tell a grown-up” flag and a report path. If a child flags a message, the parent is notified and can choose to formally report it. We do not scan message content — we cannot, because it is end-to-end encrypted — so safety depends on the parent acting on what their child tells them. We may suspend or terminate a family that uses the service to abuse a child or break the law.

6. End-to-end encryption and what that means for you

Messages, stickers, voice notes and images are end-to-end encrypted. They are encrypted on the sender's device and decrypted only on the recipients' devices. We run the servers but we cannot read your family's message content, and neither can our hosting provider or storage provider. Two consequences follow that you should understand and accept:

• If a parent or relative loses a device, message history can be restored on a new device using the one-time recovery code shown at setup, or by verifying against another device still signed in. That backup is encrypted with the recovery code and we cannot read it or restore it without that code. If a child loses their only device, their history is gone — children have no recovery code by design — and a re-enrolled child starts fresh.
• Encrypted message content cannot be included in a data export, because the server does not hold it in a form anyone can read.

7. Service availability

Plumpio is a beta service provided “as is” and “as available”. We do not promise uninterrupted availability and we may change, suspend or stop features. We will give reasonable notice before stopping the service entirely and a way to delete your family before that happens.

8. Deleting your family

The Owner can ask us to delete the entire family — all child profiles, contacts, conversations, invitation state and the subscription. During the closed beta this is handled as a manual request: email [email protected] from the Owner's account and we will action it within 30 days. Deletion is irreversible. Your subscription is cancelled as part of deletion; our payment processor (Stripe) keeps its own transaction and invoice records under its legal retention obligations and we cannot delete those.

9. Liability

To the extent the law allows, our liability for the beta service is limited to the fees you have paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or your statutory consumer rights.

10. Changes and governing law

We will post any change to these Terms on this page and update the date at the top. Continuing to use Plumpio after a change means you accept it. These Terms are governed by the law of the European Union member state in which the service is operated, without affecting the mandatory consumer-protection rights of the country you live in.

11. Contact

Questions about these Terms, or legal and authority requests, go to [email protected] . See also our Privacy Policy and Cookie/Storage Notice .